Daniel Dayton
The scooters are useful in a pinch, but I can never rely on them. Maybe my city is just too small, but they're all gone at least half the time (I think because of weather?) They're trying to market to commuters which would be great, except that the price is too high without the subscription (and even a little high with it), but the subscription itself would be a total ripoff if all the scooters suddenly disappear without warning and leave you needing to get to work a different way.
3 people found this review helpful
A Google user
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As a rider, the app is fine, probably 4 stars. As a charger, it's horrible! Poor GPS, making you place a scooter in a bad area blocking pedestrian traffic, then having to carry it to the correct spot. And the release button is hidden under "More Details". I would never have thought of looking under "More Details" for that button; a button is not a "detail". Plus, nests disappear and reappear for no apparent reason.
50 people found this review helpful
Whitney Cabral
Doesn't work or let you park it outside of designated areas. And won't let you end the session until you find the parking area, but the app doesn't work at all to show you WHERE a designated parking spot is. Then my scooter locked up on me and kept charging me for the session. Wouldn't move and I could not push it to a parking area. Heavy. Filed a report, we will see if they are helpful at all. Very disappointed in this experience.
60 people found this review helpful
Bird Rides, Inc.
December 30, 2023
We are sorry to hear this experience was not ideal and are working with our product and rider teams to improve this experience. Please reach out to us via the in-app Help tab or to hello@bird.co