Seagen Levites
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Horrible. If you are considering purchasing a water heater that uses this app; save yourself a lot of frustration and keep shopping. Not only does the app hardly have any features; the basics functionality that it does have fails to work reliably. Once again, I opened the app to see why I ran out of water so quickly... It told me that it was following the schedule.. and also that the temperature was set 8 degrees lower than it should have been for the time of day. Update: More problems :(
15 people found this review helpful
Rheem Manufacturing
February 6, 2024
Seagen Levites - I'm sorry your experience with the app has not been good so far. Please call App Support at 800-255-2388 and one of our agents will help.
Chad Dean
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Functional, but a bit lacking. App could allow for easier changing of temperatures and show when the furnace or ac is actually running! Changing to one star because the app disconnected and won't reconnect! Complete garbage! Finally connected and then the most recent update caused it to disconnect again. Somehow after trying for hours (literally), I ended up getting the right sequence of events & key presses and the thing connected. But I had to NOT follow tech support recommendations!
9 people found this review helpful
Andy Jensen
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Pairing a water heater to this app is simply busted. I had to do several manual steps outside of the app including swapping the network I was connected to at a precise time in order to compensate for the app failing to swap networks on its own. Also, why are there 2 apps on the play store with identical builds named two different things? Everything about this process was frustrating and I'm a technologist. I can't imagine being someone who isn't technical enough to solve the issues I had to.
3 people found this review helpful