Cassie Lee
- Flag inappropriate
- Show review history
This app works as designed, WHEN it works. I've been using it for a few months and it's been fine, no issues. About two weeks ago it started freezing, I would open the app and get to the front page but I couldn't scroll the screen or click on anything, nothing was responding. It would take several minutes of me closing and reopening the app and then it would work. For the past 3 or 4 days, it just absolutely will not work on my phone. It works fine on the PC, but the app is completely broken.
1 person found this review helpful
We encourage you to forward the suggestions on how to improve the app to our Support team as we strive toward app improvement and implementation of new features! You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Gary Bahr
- Flag inappropriate
- Show review history
Since the most recent update on Android and still locked, the app has become useless. It freezes and is locked on the main screen. You can not click anything. I have cleared cache, and force stopped it. A few times, it cleared temporarily to allow to do a few things only to have in lock again. Also the sleep tracking almost always deducts 30 minutes from what is recorded as sleep time in Google fit. So if want to get credit for sleeping 7 hours. You must have over 7.5 of sleep.
22 people found this review helpful
Thank you for taking the time to let us know how you feel. We appreciate your feedback. Please rest assured members' opinions matter to us and we suggest forwarding the suggestions on how to improve the app to our Support team, via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Sven Moon
- Flag inappropriate
- Show review history
This is a good app. It doesn't have a lot of annoying issues and once you get used to it, it's not hard to use, which is really good because it handles some complicated stuff. I recently had an issue with my tracking service sync and they resolved it in less than 3 weeks and worked to backfill the data. Not too bad. 4 stars is very good, 5 stars is super fantastic. I would give this a 4.5 if I could.
2 people found this review helpful