Dukascopy Connect 911

Dukascopy

About this app

Dukascopy Connect 911 is a messenger with an integrated payment system from a Swiss bank.

RELIABLE: The messenger provides privacy due to a 2-level data encryption system that complies with Swiss security standards. Use the secret chat function and your messages will disappear without a trace after closing the dialogue. Video and audio calls.

MOBILE BANKING: Full access to Swiss bank services. A possibility to open an account online from any part of the world. Instant money transfers, payments, online currency exchange, deposits, virtual and plastic cards.

FOR EVERYONE: Invite your friends and get rewarded for each user who opens an account with Dukascopy Bank. The friends you invited will also receive a reward.

Ratings and reviews

App is very buggy. Supposedly it is used for video identification, but agents are not ewuoped with good enough equippent. Their have bad microphones which make much noise and can not hear what you are saying, hence failing your identification all the time. Autochat support gives you some button options to proceed but they do not work. The app does not recognize headphones and instead plays all it's sounds on full blast. This gives a very bad intuition getting started with a supposed broker

I've never seen a banking support so lazy and inconsistent... When you have any issues or requests they'll keep sending new people after hours/days to join the chat then the new person's wouldn't take time to catch up with the issue at hand they'll start asking you old questions you've already answered, it's 100% frustrating contacting Dukascopy support for anything especially limit increase aside that I love the app

I had to factory reset my phone, and now I can't get into my account because the newest version adds a "9" after my country code, so it logs into a new account and not the one I already have. So I always have to log in on my PC through an SMS code. Yes, I requested a phone number change on the website to fix this, but it's been a week and I'm still waiting for approval.