Tony Dicken
As well as the VERY annoying fact that you need this app and can't use Google Pay, the app requires the BA card to be set as default before you can use it. This means I cannot have my default in Google Pay and use my BA app as needed, and am forced to switch default cards all the time. VERY inconvenient and user unfriendly. Bank Austria.....
2 people found this review helpful
UniCredit Bank Austria AG
January 15, 2024
Dear Mr. Dicken,
thank you for your feedback. We're not happy about this process either, but unfortunately that's Android's default way to access the NFC stack. The only possible way, by the way. The issue of Google Pay is not out of the question for us, but we cannot make any promises at the moment.
br Mobile Team
Vasyl
On S22 ultra works very badly. It used to work okay (was always open in the background) but since about a month ago it is always closed in the background and every time I open it to pay starts anew which takes 5-10 seconds. Additionally, very frequently it just does not respond when I try to pay with it; it opens but does make the transaction. For this reason I switched to another bank.
2 people found this review helpful
UniCredit Bank Austria AG
July 27, 2023
Dear Vasyl,
we apologize for the payment problems with our wallet that occurred on devices from different manufacturers. We urge you to update to version 11.1.7, which fixes the app crashes and "freezes". We welcome feedback here or by email to mobile.feedback@unicreditgroup.at.
BR mobile team
Benedikt Zwölfer
- Flag inappropriate
- Show review history
Takes forever to pay. I thought it was my phone but it's the app. Switched to Google pay and everything worked instantly. Well, it's an app from Bank Austria so im not surprised. EDIT: selbst wenn "schnelles bezahlen" aktiv ist, braucht das Handy ca 3-4 mal so lange wie wenn die Google Pay app als default eingestellt ist.
5 people found this review helpful
UniCredit Bank Austria AG
September 22, 2022
S.g. Hr. Zwölfer, danke für Ihr Feedback. Wenn Sie "Schnelles Bezahlen" aktivieren, brauchen Sie die App zum Bezahlen an der Kasse nicht zu öffnen. Es genügt, das Handy aufzuwecken und ans Terminal zu halten und die Zahlung erfolgt gleich schnell wie mit der Plastikkarte. LG Mobile Team