Bankwest

Bankwest

About this app

We know you want more from your bank without the hassle. So here’s a few ways that we’re making banking easier for you.

The best bits
- Jump the queue and message us in the app, 24/7
- If you’re already a Bankwest customer, open a new account in a minute*
- Stay in the loop with Easy Alerts - get notified about important activities on your eligible accounts
- Set up a savings goal and track your progress. We’ll do the maths, so you know how much you need to regularly save to hit your target

Accounts
- Set up Pay ID to receive payments using your mobile number or email address
- Easily close your eligible accounts
- Nickname and reorder your accounts so they work for you
- Swipe to copy and paste your account details
- Download a proof of balance and view your statements.

Payments:
- Make payments and transfer between accounts
- Pay a bill with BPAY®**
- Schedule recurring payments
- Send payment receipts
- View your payment history and limits.

Cards:
- Activate, lock, or replace your card
- Reset your card PIN
- Pay with Google Pay™, Samsung Pay, Fitbit Pay and Garmin Pay.

Safe and secure banking
- Log in with a 4-digit PIN or fingerprint/face recognition
- Monitoring of fraud and scams***
- Protection from unauthorised transactions****
- Tell us when you’re going overseas.

Important things you should know:

Easy Alerts are available for mobile personal banking accounts on eligible devices in which you have the Bankwest App installed and notifications enabled. Limited alerts only are available for credit products.

*Account opening time is for existing customers only opening a Bankwest Easy Transaction account

PayID Terms and conditions apply

**You must be registered for SMS authentication to set up PIN login or make payments to new Pay AnyBody recipients or new BPAY billers.

***Monitoring of fraud and scams: Our systems will monitor for unusual activity. We may be in touch with you if we detect something suspicious across your accounts, so make sure your contact details are up-to-date. We encourage customers to monitor their accounts.

****We protect you from losses due to unauthorised transactions on personal and business accounts when you have complied with our terms and conditions, and neither you nor any authorised user on your behalf have contributed to the loss.

This means that if you do have a loss resulting from an unauthorised transaction in Bankwest Online Banking (including the Bankwest App), and have taken the necessary steps to stay safe online (by complying with our terms and conditions, and neither you nor an authorised user has contributed to the loss), we will reimburse you the full amount of any funds lost.

® Registered to BPAY Pty Ltd. ABN 69 079 137 518

This app is only for Bankwest customers. Internet connection is required. Normal data charges apply. Standard call, SMS charges apply

Terms of use apply. Garmin and Garmin Pay are trademarks of Garmin Ltd and/or its related bodies corporate and affiliates. Terms of use apply. Fitbit and Fitbit Pay are trademarks of Fitbit, Inc. Terms of use apply. Samsung and Samsung Pay are trademarks of Samsung Electronics Co., Ltd. Terms and conditions apply to the use of Google Pay. Google Pay is a trademark of Google LLC.

Mastercard and the circles design are registered trademarks, and tap & go is a trademark, of Mastercard International Incorporated

Bankwest is a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit licence 234945.  Any advice is general and does not take into account your objectives, financial situation or needs. Before acting on the advice you should consider the Product Disclosure Statement (PDS) and whether the advice, or product, is appropriate for you. A PDS is available from your local Bankwest branch, from bankwest.com.au, or by calling 13 17 19. Separate App Terms of Use also apply. Fees and charges may apply. Target Market Determinations are available here bankwest.com.au/tmd

Ratings and reviews

Works well save a few minor issues. The worst is that when a scheduled payment fails the scheduled payment disappears from the schedule entirely. And you have to play a game of 'what's missing' to work out which one failed, then you have to set it up all over again. Surely a failed payment can just change colour or move to a list of failed payments where you can address the problem and re activate it ?

Transaction records are not sorted by date, wihich is very annoying and confusing. I think it's that way on purpose but it looks unusual for me. Many meaningless records like "Authorization only +$0.00" are very annoying and completely useless information. Who cares auth only records?? Other features like transfer within my accounts, pay anyone, etc. are good. It's shame the feature that I use the most (i.e. transaction records) is poorly built. I wish to see the records are sorted...

In the context of BankWest closing all their branches this app is abysmal. Having used online only banks in the UK such as Starling I know what a good banking app looks like and also that Bankwest don't need to reinvent the wheel. So to not even investigate what is being used in other counrties and copy some basic features such as the option of biometric security for login and transfer authorisation is plain lazy.

What's new

Minor updates and improvements.