Virgin Plus My Account

Name: Virgin Plus My Account
Availability: InStock
Rating: 4.5279998779296875 (109134 reviews)
Author: Virgin Plus

Virgin Plus

4.5

109K reviews

5M+

Downloads

Everyone

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca

Updated on

Apr 17, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 3 others

This app may collect these data types

App activity

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.5

108K reviews

A ndy

April 20, 2024

"My Account" is a stupid name for the app. I can never find it on my list of apps. I use it once a year. It should be called "Virgin plus" not " My account". That isn't name of the app. Why would you use that as a name? I just downloaded it again and I can assure you it comes up "my account" in my app drawer, which makes it difficult to find because the app drawer is listed alphabetical, and this comes up under M not V. ( I keep editing this cause Virgin just doesn't get it).

3 people found this review helpful

Virgin Plus

January 10, 2023

Hey Member! It's actually Virginplus my account. So, the logo itself will show as Virginplus and right below the logo it will show you my account. As long as you have the Virgin plus logo on it, there's nothing to worry about. Feel free to email us at VPAppSupport@virginplus.ca if you have other suggestion or questions. Thanks! VP

Caitlin

March 28, 2024

This app used to work. I don't know what you did to it but I haven't been able to log in for months. When I contacted customer support I was told it was undergoing maintenance and would be good to use within 24hrs. That was about three weeks ago. I still can't log in. Garbage

5 people found this review helpful

Virgin Plus

March 29, 2024

Hello Caitlin, we are very sorry you've had this experience. Please reach out to us at VPAppSupport@virginplus.ca with a description of the issue you're experiencing and account details. Thank you!

S. Reid

March 23, 2024

Omg... I came back to Virgin mobile after years, they use to have so many glitches. Now it's worse than I remembered. #111 doesnt work anymore. I cant suse my debit Mastercard to pay (which is dumb). When I buy a top up card, I have to speak to an operator because there is not way to do it through the app. You have to go out of your way to make an app this terrible.

2 people found this review helpful

Virgin Plus

March 25, 2024

Hi! Sorry for the trouble with the app. For us to assist you, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at VPAppSupport@virginplus.ca. Thank you!