Lord & Taylor

Saadia Direct

About this app

America’s first and oldest department store is back as a modern digital Collective Store. Stay tuned for a whole lot of magic — this is just the beginning.

Ratings and reviews

Buyer beware: Lord & Taylor does NOT honor thier sales prices. Had my order canceled after 3+ weeks of waiting, was told that they ran out of inventory. Went to check in app and the product is in stock and up for sale. Not sure if this is a scam app or not because they got bought out and under new management, never had this problem before the buyout. Shop elsewhere. Also began getting scam and phishing emails just hours after making my payment, never had them before.

Avoid! Not all items delivered. Still pending over 1 month. No refund. Emailing 3 times, texting- no answer.

App won't load items when I search. Live chat isn't working on website. I texted the # for customer service they never responded. Emailed twice asking a question and the person is literally stupid. Ignoring what I'm asking and answering to other things I didn't even ask. Horrible customer service, and I'm about ready to stop ordering from them. I simply want to change out an item from my order before it ships since I chose wrong color.