Nicole Kocian
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***update 4/11/24 --- after updating the app, the app now works. Thank you! It's a bit sluggish, but at least it is working. Thank you! Nothing works on this app any longer. I can't click anything. It's frozen on the initial screen after log-in. Never had any issues until the recent update. I've uninstalled and reinstalled and still nothing.
1 person found this review helpful
Hi Nicole, Thank you for leaving feedback. Our team identified a bug causing this for some users. An update was released to resolve this. If you haven't already, can you please update your app? After updating it, if you are still experiencing an issue, can you contact support@allydvm.com? Thank you!
Tom Watt
App must interface with vet's data to render anything meaningful, presenting an immediate limitation. Pet ID returns a document falling off the screen with dated material. Seems its primary focus is to point to filling AllyDVM scripts. Barely informational. Past appt dates with zero description (even "grooming" vs "wellness checkup" , etc.) Lame, imited functionality. Some redirects to stale site or overlay re-presenting poorly stored, static content. [Note 9, One UI v 2.5, Android 10]
12 people found this review helpful
AllyDVM
September 29, 2023
Hi Tom - We're sorry you aren't having a good experience with the app. The information that is provided is synced from your Veterinarian's Practice Management Software. We want to take a closer look at why information could be missing from your account. Can you reach out to support@allydvm.com for assistance? Thank you!
Cheryl Cunningham
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This is an updated review. I had originally posted a month ago I was frustrated with the app performance, couldn't get it to work, etc. Within hours, Emily from support contacted me questions and suggestions to try. When that didn't work, she asked me to be patient while she talked to the developers. After a couple of weeks, she contacted me again and advised a new update had just been completed. Asked me to uninstall and then install. Success! Thank you for the excellent support.
28 people found this review helpful
Hi Cheryl - We're sorry you have not had a good experience transitioning to the new app. We have made several updates to the app since your review. If you are still experiencing this problem can you please email support@allydvm.com so we can get this resolved as soon as possible?