L B
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I pay my homeowners and umbrella annually, my auto, every 6 months. I'd LOVE it if your app allowed payment choices: monthly, quarterly, semi-annual and annual. When I tried to pay the full amount of my auto, it took a much smaller payment and wouldn't let me change it. Oh, and every time I use it, it asks me to update the app. When I try, there's NO update thtough Google Play.
77 people found this review helpful
Scott Biermann
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Excruciating experience to try to file a claim. I got my claim to (mostly) save... I think... piecemeal. Had to re-enter some data (e.g. the accident description) at least 4 times as progress was lost repeatedly. Only some photos saved. I spent about an hour trying to enter/re-enter text and attach/re-attach photos for a claim. User experience was horrible; what should have been a simple task was confusing and the application didn't work properly. Spelling errors to boot!
122 people found this review helpful
Erin
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The app is convenient... when it works. However, most of the time, or maybe every time it updates, I have to uninstall, then reinstall, because it asks for login credentials, then just sits there saying, "loading preferences" for an undetermined amount of time. It never actually completes login, so I have to use the website anyway. Needless to say, that is quite the opposite of convenient. Why have the app when you can do the same thing on the website, which I have to do 90% of the time.
51 people found this review helpful