Freddy
- Flag inappropriate
- Show review history
Does most of what you'd expect, but not well and with frequent bugs. The app just doesn't let me sign in to my guest rewards account. Tapping the "Account" tab or the "Sign In" button just makes it load for a second, then it goes back to the main page with no change. Similar bugs are pretty common, such that I often have to just give up on the app and go to the website. In general, though, it does allow you to buy tickets and find info for trips, with some fanangling.
16 people found this review helpful
Eric G
- Flag inappropriate
- Show review history
Pretty much useless - I log in, select my city and destination and keep having to click through errors. On the rare occasion you get to the end, it won't process payment because I've been logged out at some point and it wants me to restart. I travel frequently, and when I'm running through a station to catch a train, but then have to stop and use a kiosk, it makes this app useless and infuriating. Update: On my own I decided to uninstall the app and reinstall. It appears to be working now.
18 people found this review helpful
Valia
I like the app, it works well to avoid having to call Amtrak. They recently changed some of the options, but it still allows for the flex I need when booking, changing or canceling. My one issue is that when you're in the middle of booking, they allow for the fair to change and you have to cancel the whole thing and rebook. It would be much better if they showed which leg of the trip changed and give me the option to agree to the new fair or pick another option so you can complete the booking.
80 people found this review helpful