A Google user
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Originally the app worked well; was quick on login, easy to use, and accurately/ promptly updated my transactions and payments. Now, the app takes an extended time to open, an extended time during login, stalls, crashes, and doesnt promptly update transactions or payments, causing the balance to reflect a number that doesn't accurately show all charges vs payments. Hopefully these bugs will be corrected soon.
103 people found this review helpful
Jennifer A
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I like to use my biometrics to login quickly and for the convenience of not having to remember my password. However inspite of enabling it each time I go to the app, it gets turned off after I log off with an error message that they're not able to save my biometrics. It's inconvenient for me and I find it not user-friendly. Update: I received a response from the development team. By reinstalling the latest version, my biometrics login works. Thanks!
78 people found this review helpful
Barclays US Bank
January 3, 2023
Hi Jennifer, We are sorry to hear you are having issues with the biometrics of the app. A new update was released, so we kindly ask that you please delete and reinstall the application. We hope this helps. Thanks, Amelia
Kathy Dobson
Barclays has always been my favorite of all the banking apps. Before, I would have given it 5 stars. However after the last update it consistently fails to let me login. I have uninstalled it and reinstalled it twice and nothing changes. It's very frustrating, please put in a new update to update whatever you were supposed to fix the last time that messed everything up.
37 people found this review helpful
Barclays US Bank
December 15, 2021
Hi Kathy, We're very sorry to hear about your experience. We've just released a new version of our Mobile App and this issue has been resolved. We encourage you to upgrade to the latest Barclays US Credit Cards version or set up your preferences to automatically receive our Mobile App upgrades. ^JH