Citibank HK – Mobile Banking

Citibank (Hong Kong) Limited

About this app

The speed you need for the simplicity you want. An enhanced Citi Mobile® App re-engineered by you.

We’ve launched a new mobile banking experience based upon your feedback. Faster loading times, cleaner navigation, and, as ever, total focus upon your security!

 All your account details in a single panel
View all your account balances in one go, including investments, deposits, credit card, and loans.

 Wealth management services, all in one place
Whether you need to schedule a stock trade for when the market opens or check if your time deposit matured to plan for next investment, just one tap gives you access to stock trading, foreign currency exchange, time deposits and certificate of deposit.

 Making a transfer? Simple!
FPS is here to make on-the-go payments simple, we’ve gone a step further to eliminate the pain of memorizing all your bill deadlines. One time, Scheduled or Autopay – you make the choice, we make the payment.

 Manage your credit card with just one tap
One tap lets you view your points, latest credit card statement, access your bill and also helps you check the latest card rewards prepared especially for you.

 Your security is always our priority
Bank safer with Citi Mobile® App Enhanced Security function and your face ID or fingerprint authentication. Receive real time security alerts anytime, anywhere.

 Manage your settings with ease
You can manage the settings easily under profile including risk profiling and activate overseas ATM cash withdrawal

 Need a little help on the new app?
Answers are waiting for you under the searchable “HELP” tab

Please let us know how we’ve done! We read all your reviews. We really welcome your feedback on how to continue to improve!

Note: The use of this Citibank HK mobile app is for the customers of Citibank (Hong Kong) Limited and Citibank, N.A. only. Content provided via this Citibank HK mobile app is not specifically created for any territory other than where Citibank (Hong Kong) Limited and Citibank, N.A. operates/is licensed to operate.

Citibank, N.A.
Organized under the laws of U.S.A. with limited liability

Ratings and reviews

This app has been consistently getting worse for a few months now. What used to take just a few seconds to FPS, now takes minutes of loading and then is met with an error message. The only way to FPS is to fully log in, which also now takes ages, and do it the longer way. This is not great for making quick purchases or transfers. This will be met with a message from Citibank to email and someone will get back to me. There are many complaints here about the same thing. Get it together and fix it!

Always down/experiencing issues. Every time I go to pay bills, rent, credit cards, transfer money to friends- anything, the whole service is down. It's not just the app, you can't even use the site. You log in and it immediately says "thanks for using citibank. Your session has ended" You use the app and it says to try back later. It will be like that for days and days at a time. You have to just start trying to pay your bills 2 weeks before they're due to avid late fees.

The app is very slow - especially during start-up. After opening up the app, it took more than 4 minutes before the app finished loading (with the screen showing a spinning wheel in the meantime). Then when I try to sign-in, it took another few minutes before I can get through. The user experience is simply horrendous.

What's new

In this update, we have listened to your comments and made the following improvements:
• Introduce the “Emergency Center” service – you can Report your Credit Card Lost or lock your e-banking service for emergency quickly
• Fixed existing problems to improve your user experience
We appreciate your reviews and welcome your feedback on how we can continue to improve..