Dana DeAnn
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I have the new Samsung Ultra 24+. Ever since the last few updates the app will not open on this phone. I noticed my entire phone started lagging until I un-installed it. It will not open even with phone updates, freeing up storage (which I have a ton so that's not an issue), cleared my cache and everything else I could think of and find on YouTube to clean it up and still.. App won't load! I have a Business and ever since the latest update to your app sucks.
4 people found this review helpful
Desert Financial Credit Union
July 25, 2024
We apologize for the trouble you're experiencing with the app. We’re aware of the issue and are working on a fix. An update will be released later today to address this problem. If the app still doesn’t work after the update, please contact us at (602) 433-7000 for further assistance.
Ben
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The app used to work well on my Android device (Pixel 7 Pro). Recently it stopped working properly. When I activate the app, the Desert Financial logo appears and then the app freezes. Please correct the issues. After the update, the app is working as before with no issues. Thank you for correcting the issues.
3 people found this review helpful
Desert Financial Credit Union
July 25, 2024
We apologize for the trouble you're experiencing with the app. An update will be released today to resolve this. If the problem persists after the update, please contact us for further assistance at (602) 433-7000.
Tanya B
This app keeps getting worse. Now it just sita on the splsh screen without doing anything. Thank you for the earlier response, but how is my calling you going to fix your bugs? It won't help one bit. The app is out of sync with the text OTP, and there's been a popup splash screen that blocks logging in after going to another screen to retrieve the emailed OTP. These are serious bugs in your system. Using my limited bandwidth to report them via review is all I've got. It's up to you to fix it.
17 people found this review helpful
Desert Financial Credit Union
July 18, 2024
We’re sorry for the continued issues with the app. We’re aware of the problems you’ve described and are working to fix them.
Thank you for your feedback, and we appreciate your patience as we resolve these bugs.