Carina Tomac
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Since the latest software update it is still showing my expired membership even though in a separate part of the app I can see my active membership. It's not allowing me to switch to my active membership even though it doesn't expire until 2025 so can't use the app. It is worth mentioning that I had successfully activated my new membership on the app before the software update and it was working. This is really frustrating as I have used this a lot before.
Bob Dobbalina
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WASTE OF TIME AND MONEY! Paid for lounge pass in the app. When the lounge agent scanned the app it said my account was inactive so I couldn't enter the lounge, even though it clearly was active. Called Dragon pass, but impossible to speak to someone who spoke good enough English to understand, I gave up after 4 calls. So I filled in the online enquiry form as directed to request a refund, a week later, still no response. I've now started a chargeback with Amex. Won't be using Dragonpass again.
18 people found this review helpful
A Google user
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They send the card, with its magic 16-digit number, and tell you to use the app. So you try to activate the app using the magic number and your activation code. Wait! They didn't send the code; you have to get it sent by email. Wait! They don't have your email; you'll have to use the app... Oh. I thought this sort of stupidity was dying out but no, Trump & Brexit & DragonPass prove otherwise.
38 people found this review helpful