Celeste Homan
The newest update is awful! Takes me starting & restarting the app multiple times with my fingerprint & it won't let you type in your password or pin . Not to mention when you do get in, they've arranged things that make no sense. Bring back the old layout.
1 person found this review helpful
Celeste, we are sorry to hear you are not satisfied with the update. We are striving to create the best mobile banking experience in the market and customers like yourself that are willing to give us feedback are invaluable for both our mobile app and our bank in general.
Gay Kennedy
- Flag inappropriate
- Show review history
The update takes forever. Mine is still trying to update. So now I can't even check my account or manage it nothing. I am very disappointed. If something isn't broken leave it alone. This update ruined everything. Nothing wrong with the way it was before. Go back to the original before any updates. I updated once I don't even like that update . So make it like it was in the beginning. Mine won't even do the update. Round and round it goes where it stops no one knows.(trying to be funny
Gay, thank you for your feedback. We are sorry to hear you are not satisfied with the update. We want to make a great experience for you again. Please give us a call at 1-888-980-5840 or email us at MobileFeedback@fnni.com, so we can assist you.
MysticalWolf Akela
Horrible ap. When I got into this ap it takes me to a completely different account that is not even associated with this account. I have asked for help at my Branch and no one seems to know why this is happening. Just irritating.
We're sorry to hear that you're having issues when viewing your accounts. To help resolve this, can you give us a call at 888-978-5296?