MyFrontier

Frontier Communications

About this app

With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier account on the go! The MyFrontier app lets you view/pay bills, see past billing statements and payments, and make changes to your account and notification settings. More self-service options allow you to modify service appointments, troubleshoot issues, and get real-time updates by connecting directly to your technician with two-way messaging. The MyFrontier app also gives quick access to support topics in our Help Center and contact features like call-back assist at your fingertips.

The app is a must-have for customers of:

- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features!

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Billing and Payments:
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history

Troubleshooting:
- Reboot your Gateway or TV Set-top box
- View trouble ticket or order status

We are continuing to enhance the MyFrontier app to make it your primary Frontier self-service tool.

Ratings and reviews

The app used to have a dashboard at the top of the screen that enables you to check on repair tickets. It is no longer there. When I click support in the app it gives information that you should hit the support icon and select your trouble ticket under open support tickets. That option is not there on the screen. You have to go online and enter your information and enter your ticket number, zip code, last name or enter your account number. Only info is that it's in progress.

the service is not that expensive so that a pro. the billing department really sucks and somehow keep messing up my bill and every time I call to ask what happened it becomes my fault. I've never had my service shut off in 4 years. I'm really thinking about leaving frontier just because of this. play games with my bill and then by the time I find out something happened they charged me late fees and other fees that run the bill up. this has happened multiple times.

This app is useless, all it does is send you in circles. Giga the chat option just puts up a link. Which doesn't take you to anything helpful. The support wizard you would think would check for the problem. I'm over 70 years old. Getting down on the floor to play with the router or the set top box is not easy to do, nor am I a computer tech. I pay a great deal to have your service

What's new

• Eligible customers can now upgrade their internet speed plans in the app.
• Enhancements to our billing experience.
• Bug fixes and performance improvements.