HI!
Apologies for any inconvenience with UNNI's Service. 😥
Please check these 3 settings:
1. Update UNNI App;
2. Verify network settings (LTE, WiFi);
3. Confirm phone OS is up-to-date.
If the issue persists, contact UNNI's 1:1 Customer Center (gangnamunni-jp.channel.io) for assistance.
We appreciate your cooperation.
Thank you!