Randy Winchester
Edit 5/11/20: everything working smoothly now. Looks like they've fixed most of the bugs since I first reviewed it six years ago. is for the version that was updated 4/17/14. It appears that the check deposit has been streamlined, but no attention was given to updating the endorsement instructions. If you endorse your deposit as indicated by the app, it will not be accepted by the credit union. Seems like a simple enough thing to fix, so why doesn't it get fixed? Also
4 people found this review helpful
Seth
1) It seems if a check has dark ink at the upper corners, the app decides they are damaged and will not let me use the image. 2) Then it gives me the choice of keeping the image or clearing it. Except that choice is a lie to waste users' time, because if you keep the image you can't deposit the check until you get rid of the image. 3) But if you opt to "clear the image" it clears ALL of the images. So if you've already managed to force the app to take a good picture of one side, then it doesn't like the other side, telling it to clear one image deletes BOTH images and wastes EVEN MORE time. So both choices are actually lies. 4) Ironically you have to choose the first time-wasting lie and then manually delete the image to avoid wasting even more time with the second time-wasting lie which deletes both images. 5) If a check has a dark safety pattern on it your app decides the image is "dark" and refuses to let me use it, then gives me the lies listed above. Yes, the image is dark, because the check has a lot of ink on it, and ink is dark. I had to cover the security pattern with a piece of paper to trick the app into thinking there was enough light in my well-lit room. 6) So back to #1 and ink at the upper corners: if I turn the check upside down so the ink is at the bottom corners, the app no longer detects the check as "damaged," then it rotates the check right side up and magically the check is no longer damaged or too dark. I submit this right-side-up image, and the bank rejects it because it's upside down.
Deborah Hewitt
*Updated* ...pending transactions still an issue. REALLY wish this could be better. like the ability to edit more of bill payer feature***** Remote banking works great. Better than most apps with scanners. Love the "pending" category. Shows what is on hold and for how much. Only shows hold for one day though. Better if the hold amt and payee stayed until transaction processes. Pop money should be added if possible to the mobile app. Going to the main website with phones is difficult to navigate.
1 person found this review helpful