John Mccann
I don't use it for much other than the occasional mobile check deposit and it has always left a little bit to be desired. I do like that they have updated the app so that it gives you the reminder of what to write on the back of the check *before* it's tries to take the picture. Today, though, I was getting prompts to move the camera closer, closer, closer... Then when it was close enough, it said the white check on the requisite dark background was too bright and quit the auto capture.
INTERIOR FEDERAL CREDIT UNION
March 13, 2024
Hi John Mccann, we're sorry to hear that you experienced issues with mobile deposit. It sounds like there may have been a glare due to flash or a shiny background. If that happens again, you're always welcome to contact us for assistance at 800-914-8619. You may also find the tips and tutorial on our website helpful: https://youtu.be/_94xOjZdDqM
Bernard Fagan
The app is in most ways easy to use. However, I was very annoyed by the unnecessary difficulty updating my forgotten password. The temporary password appeared in a font in which a "1" could not be distinguished from a lower case "L." More annoying, when I had to create and replicate a lengthy new password, the items I typed in were blanked out with no opportunity to see if I had actually typed what I intended to type. The interface should allow the option to "show" the complete new password.
1 person found this review helpful
INTERIOR FEDERAL CREDIT UNION
February 15, 2023
Hi Bernard Fagan, thanks for the five stars and for your feedback! We're happy to hear your overall experience is good, and we see your point about the reset password experience. We will review our options to enhance this experience. Thank you for your membership!
A Google user
Does not take either my fingerprint or my password. It only worked once at the first try. I have no idea why it cannot recognize the password that I am also using through the WEB interface. The fingerprint reader in these Android phones is bad to begin with so I am not surprised about that. Since I cannot seem to use it I cannot give a passing grade to this app.
6 people found this review helpful