Lori Boxer
I think the app is not nearly as smooth and efficient as was the app for Two River Community Bank. Takes too long, often logs off in mid-transaction, asks too many times to confirm that I can read the check. Additionally, the log-on is also not as efficient. As you plug in your password you should be able to see what you're punching in so as to make sure it is correct before selecting "sign in", a feature that the TRCB app did provide.
14 people found this review helpful
OceanFirst Bank N.A.
September 11, 2020
Hi Lori, thank you for your feedback. Please give us a call us at 1.888.623-2633, option 3, so we can assist you. We apologize for any inconvenience and look forward to hearing from you.
Jerry Thompson
The app has gone down hill drastically since their systems update. Hoping they get there act back together. No biometrics, much longer time for deposits to appear and now so much shows as pending. I think the worst thing is the reply to call there main customer service number for support or help. You just go to a main menu sit on hold after trying to figure out what numbers to push. They cannot offer help with the app anyway. Wake up Ocean First and get back to personal service!! PLEASE...
3 people found this review helpful
OceanFirst Bank N.A.
July 26, 2021
Hi Jerry, we apologize for any inconvenience and want to help. Our first suggestion would be checking your settings to see if biometrics is turned on. We would like to learn more about your experience when making a deposit and would appreciate it if you gave us a call at 1888-623-2698.
A Google user
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The worst mobile banking app and the worst bank! Very slow and unresponsive when depositing checks! Keeps asking you to look at the front of the check and see if your signature contains "For Mobile Deposit Only". First of all, my signature goes on the back, so I can't really see it in the front to verify, stupid! Second, what other bank makes you write that on every check? I have BofA, Chase, Capital One and never had such issues with them and they also don't charge me $6/month to keep my money!
5 people found this review helpful