SMART eTickets

Sonoma-Marin Area Rail Transit

About this app

The Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card. Simply download the free app, register your e-mail address in our secure system and you're ready to ride.


With the SMART Train Mobile Tickets app, you can:

· Purchase one-way or round-trip tickets
· Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or
a passenger with disabilities
· Pay a single fare or multiple fares for a group of riders
· Store multiple tickets on your phone for future use
· Activate tickets
· Register your debit/credit card in our secure system


IMPORTANT REMINDERS:

· You need an account to use mobile tickets. An account only requires an email &
password
· Once you purchase your ticket it will appear in your "ticket wallet"
· Activate your ticket shortly before boarding the SMART Train
· If you purchased multiple tickets remember to activate all of them. Tickets are displayed
in order of activation. Swipe to advance to the next ticket
· Be prepared to show your active ticket(s) to SMART personnel
· Keep an eye on your battery level. You are held responsible for having a mobile phone in
good working order and usable prior to boarding. If your mobile phone is inoperable you
must use some other payment method for the journey
· Mobile tickets do not need cell phone or WiFi services to be activated. However, you do
need connectivity during the purchase of the ticket.
· Mobile tickets are valid for 90 minutes after activation
· Mobile tickets that have been purchased, but not activated, will expire after 30 days
· Transfer credits are not available via the SMART mobile ticket app
· If you lose or purchase a new device you can transfer any valid, unused tickets to a new
device.



SMART POLICY ON REFUNDS:

· Generally, SMART does not issue refunds on mobile products
· In the case of extenuating circumstances, customers can submit a refund request
· Refund form can be found on: www.SonomaMarinTrain.org

Ratings and reviews

App is ok, but you can't connect it with the Clipper Account and can't tap your phone to board. I have to carry my Clipper card to use the balance there. I always have my phone so it seems like they should work together. Also, what's up with only accepting Apple Pay and MasterPay? How about Android or PayPal? Seems like old tech for a "SMART" train.

I like the app very convenient I'd rate it higher but what I dislike is it does not give you the option to log in from a different device, I have a valid ticket with another phone that broke, so whats up with that???

The app works fine, but when I scanned the ticket I bought it said that it was invalid. Now I have to wait an hour for the next train. Thanks

What's new

This version includes an updated FAQ section.