Krispy Kreme

Krispy Kreme

About this app

Welcome to the Krispy Kreme® app! The best thing since our hot doughnuts. Download now to experience the easiest way to get free treats with the Krispy Kreme Rewards program, plus enjoy easy ordering for pickup and delivery.

Krispy Kreme Rewards
Join today to start earning points toward free treats with every bite and sip. Earn a reward in as little as one visit and redeem your points for your Krispy Kreme favorites. Get a doughnut on us just for joining, plus we’ll make your birthday extra sweet!

Your Order, Your way
Skip the line and order ahead with pickup or delivery so you can enjoy your treats even faster.

Stay in the Dough
Be the first in line for exclusive offers, access to our new limited time doughnuts and fresh updates! Enable push notifications and never miss out on any sweet offers.

Shop Locator
Find the nearest Krispy Kreme shop wherever you are so you can always know when hot, fresh doughnuts are coming off the line with Hot Light notifications.

Ratings and reviews

Before the app was updated & maybe the 1st month with the updates, I never had any issues. After that, it sucked! I can't use the fingerprint to sign in, it just keeps swirling around. If I sign in without the fingerprint, all it shows is the menu. It keeps saying, "Uh oh! There could be a dozen reasons why we can't connect to our servers. Please try again later." when I select anything else on the app. It's been saying that since 2018 & I have uninstalled & installed multiple times. I'm over it!

The app works fine in theory but the menu options for ordering are consistently not available, the menu is always missing at least 50% of what they offer. When you go to the website and click on participating stores, the store I go to is on the list, but the items are never on the menu. And if I change my store to another, that stores shows items that my store doesn't but still isn't all of the items. Super frustrating.

It's. A. Disaster. Don't ignore the 1-star reviews; you can't rate any lower! Rewards don't load to the app correctly. I had a question/issue and the "Need Help" link guides you to their phone number. Initial message was it was about a 4-minute wait. After being on hold for 13 minutes it's then a 10 minute wait. Waited unsuccessfully for 16 minutes then opted to receive an SMS message which would arrive soon. That was over 7 hours ago! I'm forfeiting my rewards and now will buy other brands.

What's new

The Krispy Kreme app just got sweeter with all-new Krispy Kreme Rewards and updates to enhance your digital experience! It’s the sweetest and easiest way to your favorite treats.