Optus Device Check

Optus Mobile Pty Ltd

About this app

Download the Optus Device Upgrade app to assess your device for your Optus upgrade. If you are an Optus customer with [device upgrade], you can use this app to start the upgrade process. Follow the steps to perform an assessment of your device in as little as 2 minutes. You’ll answer a few short questions about the physical condition of your device and then the app will run diagnostic tests to determine your upgrade eligibility and cost.

Ratings and reviews

Everytime I've tried to enter in my phone number and postcode to get started, it comes up with "Something went wrong, please try again"... I've tried reinstalling the app, restarting my phone and trying it with WiFi or data. Nothing is working. Please fix this, I need to upgrade.

This app is as slow as their broadband 4g or 5G, I'm very disappointed with their mobile reception at my new location Gwandaland and Medowie NSW. ay my old location Kingswood was excellent, I'm in no way keen about their NBN setup as it's overpriced but more SLoW. Out of five broadband options, Optus appears to be number 3 out of five, however, they claim different

As some reviews have stated. Tells user to press power button and of course the phone turns off. My 1 week old phone is supposed to be faulty. The app doesn't allow users to retry the test. Use at own risk!