Jimbermie Oreta
The app is okay in terms of checking the bill. But the app is worse on processing payments. It was my first time processing payment through the app hoping for the payment to reflect right away. But instead, the app froze and my payment didn't reflect but the noney was deducted to my card. I had to contact hotline, which is useless by the way, I tried contacting them through Facebook messenger, but there was no agent available! So lastly, I had to contact them via Email!!! Frustrating!
Carlos Legaspi
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Hello, anyone else having issues loading the Login page? It's been a week now. Hope it's just a maintenance thing. :Update: Had to reinstall the app, clearing cache didn't work. Update2: it seems you still hasn't fix the stuck login screen. Updating back to 1star. App will work but after password expires it will force you to logout but the login screen won't ever load. Only way to access is to complete reinstall.
3 people found this review helpful
We are sorry for the experience, Carlos. For us to be able to assist you better, please send us the details of your concern, the screenshot of error, and your registered email address to our official Twitter (twitter.com/meralco) or Facebook (https://m.me/Meralco). We'll wait for your message. Thank you.
Geo Pren
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I have been using this app for years now. But just recently, the app keeps exiting when clicking the menu. When I uninstalled and reinstalled, I can no longer log in because the app still keeps exiting. Pls fix the problem. I cannot upgrade rating because I am not able to login again since last night. ATTENTION to App Admin/Developer, This app IS NOT WORKING since yesterday!
23 people found this review helpful
We're sorry that you're having difficulties logging in, Geo. To assist you better, please send us the details of your concern, screenshot of error, and registered email address to our official Twitter (twitter.com/meralco) or Facebook (https://m.me/Meralco). We'll wait for your message.