Potbelly Sandwich Works

Potbelly Sandwich Works

About this app

With the Potbelly App, you're just taps away from a hot and toasty sandwich. Plus, when you sign up for Potbelly Perks, you’ll be earning coins towards free food with every order.

• A WHOLE NEW POTBELLY PERKS! Now you can save up the coins you earn and choose how you spend them. The more you save the more Perks you can access. Think of it like a Potbelly savings account, only your APY (Annual Perks Yield) is up to you.

• DELIVERY AND IN-SHOP PICKUP OPTIONS so you can Potbelly anywhere and bring the good vibes with you.

• SKIP THE LINE by ordering ahead. Being hangry is a thing of the past. We'll have your food ready and waiting for you when you get here.

• GIVE ME THE USUAL with quick reordering. You're a regular by now so our app knows your order by heart, just a few taps away.

• CUSTOMIZE ORDERS exactly how you like it. Extra pickles? Done. Light mayo? You got it! Extra Hot Peppers? Bring on the Heat! Now THAT'S a sandwich!

• CATERING now available on the app so it's easier to feed your crew...or hey, maybe you're just reallllllllly hungry.

Ratings and reviews

terrible app and portal where the buttons do not work when selected. ex. goes into infite loop when a selection is made to use the perks where it keeps going back to the starting point and will not accept the perks. Just cannot ever complete an order. Got so frustrated with the non functional buttons and skipped to use the perks and then the perks are expired. This is just one of many technical glitches from the app or portal. Please test your web and app thoroughly. Food is great...

Let me start by saying Potbelly has delicious food with great service. My problem is that the app won't deliver consistently. I live between 2 locations, but I can not pick which restaurant I want to deliver. I have a leg injury that makes it difficult to walk there for pick up. It's not that they won't deliver. It's just not consistent. It is very frustrating, especially because I want to support this business.

This app throws misleading surveys and other "free" promotions that are unobtainable at the user. Two specific examples include being told you can get a free cookie for completing a survey but at the end of the survey it asks for a 20 digit ticket/receipt number but the ticket/receipt number for my orders is only 17 digits. The second example is live right now! Add the perk of a free drink, cookie, or chips to your order. You're told the discount will apply at check out but it doesn't.

What's new

Minor improvements, Major toasty deliciousness.