Ola, Safe and affordable rides

Ola (ANI TECHNOLOGIES PRIVATE LIMITED)

About this app

The Ola app offers the safest and easiest way to ride, with multiple travel options and well-protected rides. With more than 3,00,000 vehicles in 100+ cities including Bangalore, Chennai, Delhi, Mumbai, Hyderabad, Kolkata, and Pune, Ola is the most popular ride hailing service in India.

Where are you planning to go next? Download the app, complete our quick sign-up process and book your first ride. Have a friend’s referral code? Sign up with that code to get your first trip free!

Some of the popular travel options available on the Ola app are: Auto, Micro, Mini, Prime, Bike, Outstation, Rentals and more. All our vehicles come equipped with onboard GPS for route navigation. You can see all your available ride options in the app.
You can book a ride in just a few taps. Here’s how it works:
• Set your pickup location (E.g. Home, Office, etc.)
• View all the available ride options near you
•Choose from multiple payment options including cash, Ola Money, PhonePe, UPI, cards, etc.
• Pick a type of vehicle and tap ‘Ride now’
• Get instant confirmation with trip details
• Track your ride in real-time
More benefits of riding with Ola:
• 5 layers of safety: Every car comes with safety measures like protective screens, frequent cleaning, and more.
• Secure OTP: Stay safe from the start with a secure one-time password for every ride.•
Multiple ways to pay: Pay for your trips in cash or via multiple cashless options like Ola money, PhonePe, UPI, debit card, credit cards, etc.
• Schedule a ride: Choose ‘Ride Later’ to book a ride in advance from anywhere.
• Convenient Auto rides: Get well-ventilated and affordable Autos, right at your doorstep.
• Comfortable Corporate rides: Make business travel safer and simpler by tagging your work-related trips as Ola Corporate rides.
• Quick and affordable Bike rides: Get across town with safe and pocket-friendly rides.
Got questions? Visit the Ola support website (https://help.olacabs.com/support/home) for more information or write to us at [e-mail].
Stay up-to-date on all our exciting offers and latest happenings by connecting with us online.
• Follow us on Twitter - twitter.com/Olacabs
• Like our Facebook page - facebook.com/Olacabs
• Follow us on Instagram - instagram.com/olacabs

Ratings and reviews

Worst customer experience. They always display lesser estimated value and charge higher fees later on and there is absolutely no way to contact the support person. It just says we have reviewed the information, and the charged fees were accurate. I have always been able to contact the actual support agent for any issues in any other platform, but there is no way here in ola.

OLA does not have Customer Call nos nor there is any e-mail to raise a complaint. Coupons, if given, are applied/displayed on app before booking. But many times coupon is not applied in the final fare. Also, there is no proof the customer can provide to show that coupon was applied. Also even if we have screen shot, there is no e-mail ID where we can send the screen shot. There are only a set of questions / FAQ mentioned in app but no way to contact through phone or e-mail. Very bad experience

On my latest trip, when I had 10 minute to go in my journey, I wasn't able to make a credit card payment during the ride. The payment button wasn't there. It deceivingly stated that my payment method was a credit card, but would not allow me to initiate a payment which I have been able to do in the past. At the end of the ride, I had to pay through cash or UPI. These restrictions on when you can pay with a credit card, lest you fall back to cash or UPI, are backwards and customer-unfriendly.

What's new

We keep working behind the scenes to improve the app for you. In this version, we have updated the app with new bug fixes and performance upgrades. Try it now!

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