RealPresence Mobile - Phone

Polycom, Inc.

About this app

IMPORTANT NOTE: For optimal use, Polycom recommends provisioning and management through Polycom RealPresence platform.

Polycom RealPresence Mobile is for business professionals who want to extend their enterprise video collaboration capabilities beyond the office and conference room to their mobile devices. RealPresence Mobile is an easy-to-use video app that provides premium quality audio, video and content sharing. Cloud-based deployment gives users access to enterprise directories at the swipe-of-a finger. Users simply highlight a name, connect, and then collaborate.


Features and Benefits:

• Share the industry’s highest-quality audio, video and content through standards-based protocols using the latest in compression technologies

• Protect your network and maintain high-scale call volume through tight integration with RealPresence Access Director

• Leverage an intuitive, consistent user interface across your mobile, desktop and room-based systems for increased productivity without complex user training

You must not be in violation of your wireless data service agreement, if any, when using Polycom RealPresence Mobile. Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their networks, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, POLYCOM recommends that you check the terms of your agreement with the operator prior to any use of the RealPresence Mobile.

Polycom RealPresence Mobile for Android is supported on a wide variety of devices – see the release notes at http://support.polycom.com/PolycomService/support/us/support/video/realpresence_mobile/realpresence_mobile.html for the complete list of supported devices and OS versions. Polycom does not provide support or certify any functionality of RealPresence Mobile on other Android devices or OS versions. Consult the Polycom RealPresence Mobile Support Forums at http://community.polycom.com/t5/RealPresence-Mobile/bd-p/RealPresence_Mobile if you encounter issues with unsupported devices.

Ratings and reviews

Worst video conferencing app I have ever used. During COVID the court system where I live has been using this. I was unable to join the call at first but after I did, it said for an hour that I was connecting, so could hear everyone but not use the video feature. It ended up making an already stressful court experience worse, with the hearing ending earlier than it would have otherwise due to technical issues.

App has a lot of issues. Auto answer is not working if the app is not in the foreground even with the option selected. This makes our usage of the app on multi-app kiosks useless if a user needs the device to auto answer. This feature seems to be broken on iOS and Android devices (Mobile and Tablet app versions). I have attempted to contact dev team with provided address, but have had no replies. I will reach out to our actual Poly rep about a proper mobile developer contact.

I'm very upset 2nd time app will not connect to my android, 2nd visit I'm missing with my better half @ a time like this with covid-19 pandemic , its rough to not see your love one especially when the virus is spreading threw the jail system and they have to be on quarantine lockdown, this app was very useful something has change and I'm hoping the problem be resolved. I have family members who have I phone that have no issues can someone please help. Thank u very much.