A Google user
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I was trying to download the photos. My print out didn't come with a "code" so I reached out to them and got this response: For viewing and downloading the photo, you need sticker ID (16 digit number) on the photo. If you were unable to find any sticker ID (16 digit number) on the photo, unfortunately you are unable to view/download the photo with PURIPIX. This type of problem could be occurred by the bad/unavailable communication network depends on the store/store location.
15 people found this review helpful
Marilyn “Mazz”
Downloading the free photos don't work. So I purchased all of the photos and got nothing from it. Non of the photos unlocked or are viewable. How disappointing. Can you please fix this and send all the photos as purchased.
加賀デバイス株式会社
December 17, 2023
We are sorry.
Please send an email to support with the 16-digit code shown in the photo and information on the location of the photo machine.
sp-support@puripix.com
Sel Epinosa
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EDIT after 4 months the team has responded! No offer of compensation for the photos lost and a very condescending response that I had to run through Google translate. I know how to use the app, I've had it for 3+ years. I'd appreciate actual help and possibly as I am leaving my review in English a timely response in the language I have chosen to leave my review in would be AMAZING!
4 people found this review helpful
Sorry for the delay in getting back to you due to issues with our support team in response to your app review.
Please refer to "How to use the PURIPIX App" in the [...] mark in the lower right corner of the app if you encounter any problems.