ServiceMax Go

ServiceMax, Inc.

About this app

ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.

ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.

Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available

Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more

Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates

Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support

Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage

Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records

Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space

** Enterprise App - Before submitting a review ensure your app is configured for your use by your mobile apps team **

Ratings and reviews

App keeps crashing since it's latest update. It was garbage of an app before but has become unusable. It's affecting work and honestly the developers really don't care not like they ever did since again this app is trash

As a servicemax go consultant, I feel pathetic to recommend this to clients. This app is overhyped while many essential key product functions are struggling in this app. Like synchronisation of records, records roll back to old value after sync instead of loading the updated record from server, custom SFM actions, external links. Full of bugs. Had multiple cases with svmx still they cannot pinpoint the issue.

I honestly have not experienced anything as frustrating as this app. It is unbelievably slow one hour to close down a job and all sorts of problems along the way with syncing and uploading information. The app loses sync at least 4-5 times a day and it takes 25 min to re initialise. Then you've lost all the information you've filled out so you have to start again. Probably the most unuser friendly app I've ever experienced. Any business looking to use this. Stear clear save your money+time. 0/5!

What's new

We regularly update ServiceMax Go to deliver innovation and improve app performance for field technicians and engineers.