Michelle M
Absolutely ridiculous idea, extremely unreliable as your driver is forced to take a route that has so many useless turns and loops that you drive by the location you want to get to at least once or twice and you end up being late. The scheduling for a bus is also hit or miss. DO NOT USE THIS IF YOU NEED TO BE ON TIME. Honestly feels like this makes people want to use the bus less. Really hope they just make it a regular bus again because this is just terrible.
4 people found this review helpful
Spare Labs Inc.
September 17, 2021
Hi Michelle, I am very sorry to hear that! Could you please provide further details of your poor experience? I see that you've only completed one trip and that you were dropped off within one minute of your scheduled time. I'd love to understand why you had a bad experience so we can work to improve! Thanks so much :)
Anthony Terry
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Terrible idea for a bus system. It's nearly impossible to properly plan your route anymore. I take the Waterdown bus almost every day to get to and from workMy route that used to consistently take 20 minutes and always arrived at the same time. Now it's a total gamble as to when I'm getting home, sometimes taking over 90 minutes. I've waited over Go back to the old system. Buses should not be treated like Uber.
3 people found this review helpful
Mayur Patel
Totally garbage app, allowing u to book bus on particular time and then change pickup time automatic at last minute. Now u can't arrive on your destination on time and in additionally you have to wait 30 minutes more for no reason. It happens with me 5 time now.
1 person found this review helpful
Spare Labs Inc.
September 21, 2022
Hi Mayur, Thank you for your feedback. We are sorry to hear about your experience while booking a ride. If you could kindly reach out to our Support Team at support@sparelabs.com we will be happy to investigate this for you.