Andrew Cabrera
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The chances of the app actually working are like 50/50. I've had issues with the app not keeping me logged in, or forgetting that my biometrics were enabled. Today i Tried to reset my password but whenever I entered the verification code that would be texted to me, the app would just automatically resend the verification code instead of taking me to the next step.
40 people found this review helpful
Devin Haynes
I'm reviewing the app, not the service (as you should). This app is very not good. It's extremely slow. It takes 5 seconds to reload any screen you're on if it loses focus at all for any reason. You'll run into things you want to manage that require you to just call (which defeats the point of the app), something that doesn't happen with some other companies I've used. Sometimes it refused to load at all, or will say you need to log in even though you just logged in. They should do much better.
228 people found this review helpful
Natalia Perz
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Be aware! My dad got charged $19000 after trying to pay his bill of $190. The app glitched and automatically changed his total two decimal points more! After trying to pay through the app again, while a customer service representative was present on the phone, it happened again! Thankfully, the bank blocked the second transaction. Other options work properly, but check twice when you're paying your bill through the app!
179 people found this review helpful