Action Jac'd Fitness
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So far i've had the same recurring issue, even reported the issue directly to token transit. I purchase through the GET agency, so single ride passes are $1.65. Despite having a strong internet connection, as well as money on my card, taking screen shots of myself activating the passes, and when they'd have a constant loading icon on the screen, and not activating, they haven't actually been helpful. It's very frustrating to use from time to time. Several passes failed to activate constantly.
77 people found this review helpful
Jared Mahoney
Barely functions. Bluetooth has not worked a single time and it's slow to pull up the manual screen, so you stand there blocking the bus line tryint to get it working. I use Bluetooth all the time for other things and have never had any issues. Almost everyone else I've witnessed use it has had the same problem. Then the app gets mad because "You can only tap once every 15 seconds." Why!? Technology is supposed to make things easier and faster. This is utter garbage.
133 people found this review helpful
Token Transit, Inc.
August 23, 2021
Hi Jared, we are looking into this. What transit agency is this for? Can you please submit a ticket here so we can gather more info? https://support.tokentransit.com/hc/en-us/requests/new
A Google user
Our university switched to this, and it's honestly been a source of stress. I should have free busing as a student, but sometimes (especially in the cold) the pass won't load so the bus driver will accuse me of trying to fool him, and then I'll have to frantically find some cash at risk of missing class or not being able to go home. The physical version was so much more reliable. The concept is great, but I think more work could be done to make it less dependent on ideal WiFi conditions.
27 people found this review helpful