Sure Man
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I think it is an app nothing more, more less. it could be slightly more user friendly or easier to navigate. make it for me like you think I am stupid, but give me more access to super in-depth processes should I chose to access them. but do do not up the price. I can already not afford the 35 dollars a month 😀
Straight Talk
April 24, 2024
Hi, Sure Man. We're always working hard to improve the app. Thanks for your download and feedback. For further assistance, please chat with us at https://www.tracfone.com/support/contact-us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST or text HELP to 611611 to use our self-service menu. ^Ryan
Cosmic Jester
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Constant app crashes and errors. Had to reinstall a few times. Honestly, I should ask for a years worth of free service for the last time this happened; my service suddenly turned off and I was thinking that I could just pay my bill. Well, apparently not, since I can't even login on the app with the number I just used last night. Edit: While I recognize that most people have support issues, my problem comes in at that the whole system seems to be buggier than an ant farm, which needs fixing.
74 people found this review helpful
Straight Talk
March 31, 2024
Hi, Cosmic Jester. Our sincere apologies that you have encountered with our app. Let us help you out. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611. ^Mark
Lovina Eicher
I've been with StraightTalk for at least 10+ years, but since they were bought out by Verizon, it's become worse, not better. The service is good,but I can no longer use my points for a free plan. It says the plans outlined by a heavy green border are eligible, and the only plans outlined are for add-on data. I also had to uninstall and re download the app and now my fingerprint login does not work. I'm on the verge of going with a different provider and not recommending StraightTalk anymore.
518 people found this review helpful
Straight Talk
November 23, 2023
Hi Lovina Eiche. We're sorry if you're having these issues. To further assist you, please chat with us at https://www.straighttalk.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^Ramel