McKee Smith
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The UI is terrible. Not being able to view my password while creating it caused it to take five tries to get ones that would both match and meet the criteria. Once finally on, it took 30 seconds to load on a fast G5 connection. Then I noticed the appointment I had just scheduled on the phone with a human was listed incorrectly on the app. I will have to take extra time in the office confirming the correct information. If the goal of the app was to make things easier for patients and staff - FAIL
2 people found this review helpful
Hi McKee. Thank you for sharing this. We want to address the UI issue you mentioned, and see what we can do to work together. If you would be willing to reach out to us at myVCAhelp@vca.com, that would be great! We look forward to hearing from you.
Abigail Bixby
This app is pretty much useless. I just did the update thinking it would resolve some of my concerns, but it didn't. You still can't schedule appointments on it, you can't request refills on it, etc. The refills don't show dates or send reminders. All you get is a button that says "Call to order" or "call to schedule." That's useless. I can call for those things without an app taking up space on my phone. The only reason I keep the app is for the occasional document I might need.
50 people found this review helpful
VCA, Inc.
November 28, 2023
We sincerely apologize for the experience you've had with the app. We truly appreciate your feedback! Don't hesitate to reach out to us at myvcahelp@vca.com.
Jennifer Cabral
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***UPDATE*** 10/29/2023 After deleting the data from the app I uninstalled and reinstalled again. Seems to be working for now.š¤ App is giving error when I try to open it. It worked when I first installed it about a week ago. I uninstalled and reinstalled but still getting an error. Disappointing because I just took my dog to an appointment today at one of the VCA clinics and I wanted to take a look at something in his record but I can't get in. I hope this gets fixed soon.
33 people found this review helpful