Zonka Feedback and Surveys

Classic Informatics

About this app

Revolutionizing Customer Feedback Collection with Zonka Feedback & Surveys: The Ultimate Survey App & Feedback Tool

Zonka Feedback & Surveys is at the forefront of modern survey apps, survey software, & survey tools, revolutionizing how businesses collect customer feedback and conduct surveys. It supports a wide range of devices and channels, including Android devices, tablets, iPads, mobile phones, touchscreen kiosks, & web-based surveys. Works offline without the Internet.

Easily design surveys & feedback forms using the app, get detailed graphical reports, instant alerts, & notifications. Use Industry standards like Net Promoter Score (NPS) surveys & Customer Effort Score (CES).

Zonka Feedback Survey Platform: Use Cases
1. Kiosk Surveys Setup: Seamlessly set up Android-based surveys as kiosks to gather feedback from visitors, shoppers, & guests at airports, malls, or other public spaces
2. Offline Surveys & Feedback: Zonka Feedback facilitates capturing feedback even without internet connectivity, ensuring uninterrupted data collection, even in remote areas or washrooms
3. Customer Service Feedback: Collect feedback from customers, guests, & visitors in real-time through multiple channels like live chat or ticketing systems
4. Patient Satisfaction, Employee, Visitor, & Customer Satisfaction Surveys: Understand the pulse of your stakeholders, be it patients in a healthcare facility, employees in an organization, or customers visiting your store or website
5. NPS Surveys, CES Surveys: Implement Net Promoter Score & Customer Effort Score surveys to measure customer loyalty & ease of interaction during facility inspections, audits, or deliveries
6. Event Surveys: Capture feedback & insights from participants at events, trade shows, or exhibitions to improve future experiences
7. Market Research & Product Surveys: Conduct in-depth surveys to understand your audience better & gain valuable insights into your customers' preferences
8. Emoticon & Smiley Surveys: Utilize visual cues like smiley faces, likert scales, happy-or-not, 5-star, or 1-to-10 ratings to understand customer emotions
9. Multi-Channel Surveys: Distribute surveys through various channels, such as Android, iPad, Email, SMS, & Online Surveys, ensuring wider reach and enhanced data collection during logistics, incidents, or installations
10. Multi-Lingual Surveys: Break language barriers & capture feedback in multiple languages to cater to diverse audiences & ensure effective communication
11. Enterprise-Grade, Designed for Chains: Manage multiple locations with ease. Foster collaboration with Comparative Reports

Create Surveys Using Zonka Feedback
1. Sign up and Log In: Create a free account on the Zonka Feedback website and access the dashboard
2. Choose Survey Type: Select from various survey templates, including customer satisfaction, event feedback, & employee engagement
3. Design Your Survey: Customize the survey with branding elements, multiple question types, & interactive features
4. Add Graphical Emoticons & Likert Scales: Make the survey more engaging using emoticons & likert
5. Distribute Your Survey: Reach respondents through web, Android, email, SMS, & QR codes
6. Analyze Survey Responses: Access comprehensive reports for holistic insights
7. Take Action: Convert feedback into actionable tasks to improve customer experience promptly. Automate responses for efficient customer support

Zonka Feedback's survey app, survey software, & feedback tool covers VoC & unlocks customer feedback potential. Perfect for healthcare provider, retail outlet, SaaS company, financial institution, B2B or B2C enterprise, educational institution, clinic, hospital, mall, salon, spa, gyms.

Integrate with popular platforms like Salesforce, Zendesk, HubSpot, Intercom, Pipedrive, ActiveCampaign, Freshdesk, Front, HelpScout, Slack, Microsoft Teams, and Zapier for seamless data management & enhanced productivity.

What's new

Added Support for Nepali, Hmong, Serbian, Bulgarian and Somali languages