SmartHub

National Information Solutions Cooperative

About this app

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Manage Wifi-
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

Ratings and reviews

Since last update only 25% of the app is functional, I've been patiently waiting for a correction but appears it's not going to happen anytime soon. Non of the usage details function or even open. On initial opening the bottom screen of the app is always loading usage but never succeeds. 2/5/24 still waiting for a fix for this app because it's horrible. Why don't you just revert back to the original coding? Nothing in the interface changed so why not? All you did was break the app in this updat

When I try to make a payment, freezes and won't let me. When I try to change my password, freezes and won't let me. After so many problems with this useless app, I just use the phone call service to make payments and check balance. This has got to be one of the worst apps I've ever dealt with.. Don't risk the hair loss, use the phone service instead.

Have used this app for long time with no issues. Now every day I look at 'My usage' and the only options are this year, last year. Selecting these and all I see is the average temperature but no usage data. All the normal options for daily, this week, last week, unbilled, etc are not there. Guess the last update messed it all up & it is quite frustrating. Hope they can get it fixed, then I will give it the 5 stars

What's new

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.