Meine AOK

AOK – Die Gesundheitskasse

About this app

Shrink your health insurance to pocket size. With the Meine AOK app you can reach your AOK health insurance provider from anywhere quickly, conveniently and securely - around the clock. We want to make your everyday life easier and save you time, unnecessary journeys and costs.


FEATURES:

• Track status of applications
• Login to the online portal using the app
• Dark mode available
• Reach your personal AOK contact person directly
• Send and receive messages securely and encrypted
• Submit sick note and scan documents
• Scan function also for relatives with family insurance
• Display of patient receipt
• Display of sick times
• Display of child sickness benefit days taken
• Request certificates
• Change personal data
• Delete user account
• Jump to insurance periods and wage/salary data
• Request an electronic health card
• Find doctors and hospitals
• Scan archive
• Digital co-payment exemption card
• Profile Settings
• Pregnancy support


USE:

• You are not yet registered for the online portal “My AOK”?
Then download the My AOK app and register directly. To protect your data, you will receive an activation code by post. After receipt and entry, you can use all functions directly.
• Are you already registered for the online portal “My AOK”?
Then download the My AOK app and log in with your user name and password for the “My AOK” online portal. To activate your smartphone, we will send you an activation code directly to your email inbox. Once received and entered, you can immediately use all functions.


REQUIREMENTS:

• Insured with AOK (minimum age 15 years)
• Android (compatible from 9.0)
• Minimum app version 5.1.0


SECURITY OF YOUR DATA:

We ensure the best possible security for your health data. The use of the Meine AOK app works via a 2-factor login. Compliance with the legal provisions on data protection is a matter of course for us.


DIGITAL ACCESSIBILITY

As a health insurance company, we are continually improving access to our mobile application to provide all users with a better user experience. The declaration on accessibility can be found at https://www.aok.de/pk/uni/content/barrierfreedom-apps/

Ratings and reviews

Useless. Can't login, no error or info message. Saw that another user's review got a response saying that the app and online portal were being updated & therefore logging in wasn't possible during that time & they're working diligently to resolve the issue ASAP. That was a month ago. The app still sends you to some kind of browser window showing a loading image and then just stops at a green screen of nothingness. What's the point of this app when it's unusable for weeks on end?

App is for at least 5 days down. You can't use anything. And every day the day until it is supposed to work is postponed by another day. I'm very optimistic that they'll get it done by end of March Edit 18.04: This is ridiculous! Now when you enter your Password you are forwarded to something that seems to be some internal Webbrowser in the app but the page is blank the "loading" icon appears twice and then it's just not doing anything. why are you pretending to offer a service?

Updated: After installing the most recent update (8 April 2024), I cannot properly login, as the verification stuck at some "Smart Login" page. The screen started flickering, as the redirecting page reloaded twice, showing a white error (like 404 error) page in between the reloads. P.S. Please, devs, do not comment with suggestions to check if my login credentials were correctly given. Upd2: the page stated error "302 (something) found"__Old: Requires login details input on every next launch.

What's new

Wir freuen uns, dass Sie die Meine AOK-App nutzen. Daran haben wir in dieser Version gearbeitet:
• Zur Verbesserung der Benutzerfreundlichkeit wurden kleinere Fehler behoben
• Die Meine AOK-App kann auftretende Fehler analysieren und Fehlerberichte an den Entwickler senden