智方便 iAM Smart

GovHK, OGCIO, HKSARG

About this app

"iAM Smart" is a free account for all Hong Kong Identity Card (HKID Card) holders aged 11 or above. It allows users to perform authentication through personal mobile phones, to log in and use the online services of different government departments and commercial organisations with a single digital identity.


"iAM Smart" account is available in two versions, namely "iAM Smart" and "iAM Smart+". The "iAM Smart" version has authentication, form filling and personalised notifications functions, while the "iAM Smart+" version has the digital signing function in addition:

● Authentication
√ Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings convenience to daily life without having to manage different user names and passwords.

● Form Filling with e-ME
√ Users can use the "e-ME" function to store their personalised data (such as name, gender, HKID Card number, date of birth, residential address, and contact phone number), and enjoy the convenience brought by auto form filling and avoid filling in the same data for different applications.

● Personalised Notification
√ Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest information.

● Digital Signing
√ Users can use "iAM Smart+" to sign digitally in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process legal documents and procedures online.


To register and use your "iAM Smart", simply:
● Use mobile device with biometric authentication functions enabled (including fingerprint or facial identification) to download and install the "智方便 iAM Smart" app

● Could access a wide range of daily information before "iAM Smart" account registration.

● Click “Register”, scan the HKID Card according to the instructions, and let the app to read the HKID Card information and verify the authenticity of the HKID Card

● Align your face with the photo frame on the screen, do the actions specified by the system and take selfies for real person and facial identification

● Wait for the identity verification based on the records of his/her identity card after submission of the application

● Perform mobile phone built-in biometric authentication, set up "iAM Smart" 6 digital password and provide email address upon successful identity verification

● Start using various functions of the "iAM Smart" platform once the above steps are completed

To register or upgrade to "iAM Smart+" for using digital signing function, you may bring your HKID Card and mobile device to our self-registration kiosks, registration service counters or via mobile registration teams to complete the relevant procedures.

Note:
● Consent of your parent or guardian is required if you are aged from 11 to 17.

Ratings and reviews

Very unstable app. The app hangs after the logon. You can uninstall and re-install to fix this, but then you have to go through the authentication process again. As this invariably fails the visual ID part, I have to go to a self-service kiosk to complete registration. The app may work a few weeks afterwards, before the same problem reoccurs. Update: workaround posted in another review allows app logon to work. I agree this appears to be an app incompatibilty with Android 12 or with Pixel 6.

I couldn't log in ever since my phone was upgraded to Android 12. It accepts my fingerprint, but then hangs at the login screen silently, no matter how many times I try. Customer service provided me with a workaround approach to log in, which does work. However, he told me the app is only officially supported on phones purchased in Hong Kong, and they have no intention to fix the bug. This is very disappointing.

Much improvements are require for this app. It is impossible to type my email address. It keeps repeating the characters that I typed, e.g. .cocommcomcommmcom. It is also impossible to use the backspace button. It also requires fingerprint to login. My wife's fingerprint is fading and not reliable. It should allow users to use password or double security to verify the user identity.

What's new

What's new in this update:
- System improvement