M-Paspor

Direktorat Jenderal Imigrasi Kemenkumham RI

About this app

The M-Passport application is an application that can be used by the public to apply for a new passport and change passports online. This application makes it easier for applicants in the passport making process where applicants can easily input the applicant's personal data and upload the required documents online anywhere and anytime. This application is now available for all Immigration Offices throughout Indonesia.

The following are the features of the M-Passport:

**Register From Home Only**
Applicants can easily access the application even from home! No need to queue for hours and wait at the Immigration Office.

**Convenience in Immigration Services**
Now with One account you can apply for multiple passport applications online without any limitations.

**Free to Choose Immigration Office**
Now applicants can apply for a passport at all immigration offices in Indonesia through the online M-Passport application.

**Payment Ease**
After the data is complete, the applicant can immediately make payments to continue the passport registration process.

**Free to Choose Arrival Schedule**
Applicants can choose their own arrival schedule to the intended Immigration Office according to their needs and desires.

**Change Arrival Schedule**
Now you don't have to worry anymore if you can't come to the immigration office when your passport application schedule arrives, now the applicant has the opportunity to change the arrival schedule on D-1 before the day of his arrival. So make sure to return the date of arrival yes!.



Notes:
** Obligation to come to the Immigration Office **
Applicants only need to bring the original files in accordance with the files that have been uploaded on the M-Passport application and show proof of registration to the Immigration Office contained in the M-Passport application.

--Enjoy all the conveniences in the passport application process with the "M-Passport" Application, the latest Passport Application from the Directorate General of Immigration. Immediately download it on Playstore/Appstore and install it on your device, midi friends! Because now--#make a passport easier and #register from home

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Feedback:

If you have questions or feedback, please visit the Directorate General of Immigration's website and social media accounts.

Ratings and reviews

Bad experience! The data filling and choose location process should be separated. Changing location just to check available quota is a pain! In addition, the app is very slow. Even after I successfully paid, it still written as "waiting for payment" until 20 minutes. Better to prioritize the apps and infrastructure upgrade.

Got recommendation to use this app since my passport almost expired. But it's very frustrating. I got stuck at the 6th stage, where I have to choose the location of immigration office. The closest location is East Indonesia area! While I stayed in Bogor and work in Jakarta. And even the map can't works at all. I don't know whether the app is under maintenance or not, but there's no announcement at all. Just fix it asap!

The "new flow" is honestly anything but positive. Now I had to choose the location upfront, then had to redo the entire process because the location I chose has no quota left. Very bad UX. This and other issues: frequent errors and timeout, slow performance, unintuitive flow among others make using this app a horrible and frustraring experience. My suggestion to the entire devteam is to use this God-given thing called Brain. If you haven't, I urge you try for just 3 minutes and thank me later.

What's new

M-Paspor new updates: bug fixes.