My One NZ

2.8
21.4K reviews
1M+
Downloads
Content rating
Everyone
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About this app

It’s super easy to stay in control of your mobile and broadband and TV services with My One NZ.

Check your usage – data, mins & TXTs
• Pay a bill or top up a prepay mobile
• Buy and manage Add-Ons
• View your billing history over the last year
• Grab Prepay Daily Deals, refreshed every 24 hours
• Rewards - enjoy amazing deals and exclusive experiences across Aotearoa with discounts, early access and more.
Updated on
Feb 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 3 others
This app may collect these data types
Personal info, Financial info and 3 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

2.8
21K reviews
A Google user
September 14, 2018
This app is terrible. I'm not sure why they thought it was a good idea to change the whole app and make it to something that isn't usable. Is there even staff for app maintenance? because it definitely doesn't seem like it. 95% of the time it doesn't work and the only thing I see is "good afternoon" on the home screen. How am i supposed to keep track of monthly data usage. This new app also doesn't memorise your card so you have to enter it every time you top up. fix this bs Vodafone. I'm not paying for amateur mistakes like these.
38 people found this review helpful
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Gretchen FROST
September 26, 2023
i Have just changed my plan to include the Flexiplan and wireless wifi but my OneNZ app doesn't work anymore. Have had help from the help desk twice and been into the OneNZ shop and no one seems to be able to solve the problem. Not sure how I'm supposed to keep track of my Flexi Plan without the app. Was with Vodafone before and had no problems!!
3 people found this review helpful
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One New Zealand Group Limited
October 25, 2023
Hey there, sorry that this happened. Could you please fill out this form - https://one.nz/contact/issue-assistance/? We'd love to review the details of your issue and put you in touch with someone who can help.
JaredEnoch
March 16, 2024
Absolutely useless. I was with Vodafone 3 years ago but switched networks because I lost my old phone and simcard. I just rejoined and everything is worst. The app bot and customer service is no help at all. I have not experienced any top up issues since I only got this phone yesterday. But after reading the reviews I'm already concerned. If this app gives me top up problems or malfunctions often then I will changed back to Skinny. I will give more stars if these issues are resolved, until then.
15 people found this review helpful
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One New Zealand Group Limited
March 20, 2024
Sorry that you feel this way and thank you for your feedback. We'd love to pass it onto the relevant team to action and help resolve this for you - https://one.nz/contact/feedback/complaints/?

What's new

Thanks for choosing One NZ. We’re unlocking the magic of technology to create a more awesome Aotearoa.

We are hard at work behind the scenes to constantly improve your My One NZ app experience.

We're excited about this update. It squashes bugs and fine-tunes performance, and also introduces exciting new features. If you're on an interest-free plan, you can now access all your plan details right in the app.