Gregory R Schelske, Jr
This app is nothing more than a virtual paperweight. I want to like it. I want to love it, but it's so rare that I can actually log in, it's not worth keeping. I'm able to successfully log in about twenty percent of the time. Clearing app and data cache does nothing to resolve the issue. Restarting my phone fails to fix the problem. Uninstalling and reinstalling the app gets me nowhere. Logging in presents an indefinitely spinning circle. Galaxy S22 Ultra AT&T with One UI
12 people found this review helpful
Novant Health
December 29, 2023
Hello! We sincerely apologize for the issue you're having with the app. We've just added a fix that should resolve the issue you've been experiencing. If you are still having trouble logging in, please contact us at mynovant@novanthealth.org with your user ID and we'll be happy to work with you directly. Thank you.
KEA
This app was working fine one day and the next day, it just stops letting me log in. It says something went wrong, please try again. Ive done this mulitple times, checked my user name and password, cleared cache, uninstalled and reinstalled and nothing works. Ever since the 2 step verification process was implemented, I am unable to log in to the app. I turned off the 2 step process from my web browser and still cannot log in on the app.
24 people found this review helpful
Novant Health
November 10, 2021
We hear you -- fortunately the team was aware of the incident and worked late last night to identify the cause and fix it! Thank you for your patience, the issue is now resolved.
Blessed222
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Update: Every single time I need to open this app, it MUST be updated and won't open until I do. If I'm in a hurry, I don't even try and just go to my browser. One isn't always on a good signal area or on wifi and this is beyond frustrating it has to be fixed all the time.
9 people found this review helpful
Novant Health
August 18, 2023
Hi - We're sorry to hear of your issues with the app. On August 15 we did install a fix for login issues we saw users experiencing and would like to know if this resolved your issue. Please send us a note at mynovant@novanthealth.org with your user ID so we can follow up with you. We're looking forward to resolving the issues you are experiencing.