Eliz Dur
Love the new app. Much cleaner design and super easy to find things. One thing that does make me nervous, though, is to have so many sign-in options up front. It screams "security risk" to me; not sure why. I think it would be better if you showed just two upfront then have an "other" link. I also think the passcode should be a little longer than four. I assume you're locked out of most options after N failed attempts, although I didn't try it.
Joel Halkey
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The previously use application was way cleaner and was more intuitive to navigate and to transfer funds. Everything takes slightly more clicks to be reached. Edit: Changed dashboard view and got things slightly more manageable, although it still seems a bit busy. I appreciate the customization.
OUR Credit Union
November 15, 2023
Joel, thank you for your honest feedback. We do appreciate the new look is an adjustment but with the customizability of the view we are confident you will find it both more useful and more user-friendly. Please reach out to our Contact Center by texting or calling 248-549-3838 if you would like any help getting it set up to your liking.
B Joy
Hate the new app. The original was a lot more user friendly, was easy to access and see all my accounts with transactions without having to search for everything, and didn't have as many button options, it was just simple and I loved that. This app is overwhelming with smaller print and everything crammed on the dashboard. It's not easy to navigate nor convenient to use, profile picture includes middle and last initials and there's no way to change that unless you upload a picture.
6 people found this review helpful
OUR Credit Union
November 8, 2023
We added many new features to improve security and items members have asked for. After a few days if you still feel overwhelmed, please reach out to our Contact Center at 248-549-3838 or stop in and we can show you ways to customize the app. We also have some FAQs at https://www.ourcuonline.org/mobile with common questions about the app.