Shake Shack

Shake Shack

About this app

The closest you’ll come to downloading a burger and fries: the Shack App!
Whenever you’re craving really, really good ingredients (always), getting your Shake Shack fix is easier than ever on the app—from delivery to curbside pickup. Plus, enjoy sweet features like early access to new items, exclusive collabs, and way more.

SHAKE SHACK APP FEATURES:

SKIP THE LINE
o Order ahead from wherever
o Choose your pickup type
o Fast reordering + save your favorites
o Customize your meal + allergy preferences
o Google Pay

99¢ DELIVERY
o In-app delivery for just 99¢
o Track your food in real time
o Customize your drop-off preferences

EXCLUSIVE TREATS
o App-only offers
o Early access to new items + collabs
o Exclusive regional + seasonal items
o First to hear about all new items

Follow us on Instagram, Twitter, and Facebook for all the latest Shake Shack news: @shakeshack

Ratings and reviews

I'm rarely able to place an order without at least one error message, which never gives the slightest clue as to what's causing the problem. Instead it just says "Oh no! There's a problem" and I usually spend an extra 5-10 minutes (at least) debugging before it finally goes through (if I haven't given up on ordering anything after 20+ minutes).

This app has been garbage for years. I've never been able to stay signed in consistently, and the order workflow is both poorly designed (graphical glitches, bad UX) and functionally difficult (low success rate, errors with bad descriptions). Honestly I'd prefer being forced to use a landline to call in an order because it'd be easier.

Bugs on top of bugs. This all doesn't even work. No QA. Placing an order can be almost impossible. Logged out, can save or update CC, viewing orders, order status, etc have all been broke at some point in the last year. Now when I make a payment it takes me to the login screen and doesn't even tell me an order was placed. The first time I made the order twice due to the lack for screen flows and QA of this app.