Curious Lu
I had a good experience with the app and it's mobile deals and rewards. However, as of right now, the location in-app GPS is broken. I had to go several miles away to pick up my order when I made it right in front of a different McDonald's building. As I'm still unfamiliar with the road names, clicking the store that was closest (listed as 0.0 miles away) seemed like a no-brainer, but it made the order for a store 2+ miles away. Please fix ASAP. Thank you 🙏
19 people found this review helpful
McDonalds USA, LLC
May 28, 2024
we're always here to help. share more deets here for us to look into it: https://www.mcdonalds.com/us/en-us/feedback.html
Krystal Patterson
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**Update** App has finally started opening consistently.... Not sure why you would ask if I've uninstalled, restarted, etc when those are clearly the first steps with just about an IT issue. Next issue! I will place an order via this app using a deal or points, order will go through, charge my card but the code won't populate so that I can actually pick up my order! This has happened on several occasions and then I can't use another deal/my points for 15 minutes. Fix it. Thank you!
11 people found this review helpful
McDonalds USA, LLC
December 11, 2021
have you tried uninstalling and reinstalling the app, Krystal? if you still have issues with it, chat here: https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html
Sabrina Moren
App is incredibly useful in making it so that eating at McDonald's is closer to affordable again. My issue happens to be that filing complaints through the app is impossible. After locating the correct page and typing it all out, it sends me to a nearly blank page with coding script indicating that I have failed a Capcha that was never offered.
3 people found this review helpful
McDonalds USA, LLC
May 29, 2024
Sabrina, we're always here to help. drop us a line with more info on this: https://www.mcdonalds.com/us/en-us/feedback.html