Cynthia Waters
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I love carter's, but the app is atrocious. Yall really can't figure out how to make an app work? 1) it's extremely slow and laggy 2) I currently have 6 things in my cart. It shows that on the icon. I click the cart, and suddenly it says it's empty. I go back to what I'm trying to buy, and it says it's already in my cart. Go back to cart, it says it's empty. I can't check out because the cart won't add things. It's 2024. An app shouldn't be this difficult, especially for a company like this.
21 people found this review helpful
Jessica Cuba
New app is just NOT GOOD. I turned on sorting and filters, clicked an item for more info and when I went back, all sorting and filtering was cleared. Also received an error pop up when attempting to add an item to cart. Is the item not available...who knows? The error message was so generic. PLEASE do some usability testing before releasing an entirely reworked app.
7 people found this review helpful
Dianna M.
Since they updated the app, I've been having a lot of issues, for instance, anytime I wanna add an item to the cart, it would just say that an 'error ocurr when adding to the cart', and it's been happening ever since they updated. Yes, the new carter's app looks better than the older version but it has these little details that makes me not wanna buy here anymore:( Also, you there's no 'Favourites List', so I'm just adding them to the cart.
13 people found this review helpful
Carter's Inc
October 28, 2020
Hi, we are sorry that you're having issues with the app. Can you write to us at Appsupport@carters.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue.