A Google user
1. In Chrome and Brave, the True Key extension displays the True Key logo on credential fields in browser, but it can't be clicked on. This seems pointless, or broken. You have to manually open the True Key app, search for the website you want, and individually copy and past credentials into the fields since it doesn't auto-populate them. 2. When sending a 2FA notification to your phone, the notification won't show the notification if your screen is off. You have to turn on the phone, then click "resend notification" to be able to approve the login. It also will not display over certain apps, such as if you have a Facebook Messenger conversation open. 3. When the app does not identify the website you are trying to log in to, you have to manually scroll through the list of potentially hundreds of sites you might have saved, and they are not in a coherent alphabetical order, and there is glaringly lacking no search feature. This would be a very helpful feature.
1 person found this review helpful
Colin Sizemore
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It's a great app, it allows you to have passwords saved and then entered automatically (optional), and thank you to the management team for figuring out the issue!!! 5 🌟🌟🌟 thx!!! Thank you for the help, srry I didn't know there was a way to do that!, And plus for some reason 1: when you go to login to a website, the symbol doesn't show up, and 2: for some reason when the sign out after a week (or what ever you have it set on) it automatically signs you out after maybe 3-5 hrs. So fix it pls
91 people found this review helpful
McAfee LLC
September 21, 2020
Hi Colin. Thanks for letting us know. We will certainly share your comments with the concerned team and look into what we can do. Meantime, you can get in touch with us at service.mcafee.com/contact for any clarifications. We are available 24/7!
Chris Anderson
This is a good app that I was using for years, but then suddenly last year it won't allow me to log in. I sign in, and it tells me to verify the account via email. I verify through the email, then on the app it has me sign in again, and the whole process repeats over and over. It's like an endless loop. Uninstalling and reinstalling made no difference.
145 people found this review helpful
Hi, Chris. We are sorry for this inconvenience. We would certainly like to take a closer look into the issue. We have opened a ticket, 2947461776. Please reach out to our support team at service.mcafee.com/contact. We will work together to figure out the problem. Thanks!