Google Play

User policies for Google Play Books

Our policies play an important role in ensuring a positive experience for both Books on Google Play users and publishers. Please join us in this effort by respecting these guidelines. These policies are subject to change, so please check back for updates. You may also find more information in the Google Play Terms of Service.

Managing Your Books on Google Play

Once you've purchased an eBook from Google eBooks, it is available to you in your Google account. For information on copyright protection and digital rights restrictions afforded to rights holders of your eBooks, please view our Google Play Terms of Service.

While you have the right to access your eBook, please note that the copyright still resides with the eBook's rights holder, usually the publisher or author who submitted the title to the Google Books partner programme. In certain cases, we may be forced to remove customer access to content stored online. However, any downloads that you have obtained will continue to work, even if we're no longer able to provide online access to an eBook.

You may not lend or co-own any of your Books on Google Play purchases with another person.

Purchase Policies

Refunding Books on Google Play
You may return an eBook for a refund for any reason if we receive your request within 7 days of purchase. Purchases through Google Play for Education are refundable within 30 days from the day of sale. No refunds are provided for purchase cancellations of books sold for limited access periods of 24 hours, unless the content or service is defective. If the ebook does not perform as described, you may return it for a refund at any time. Refunds will not be granted in situations of purchase abuse. When a refund is granted, we'll remove access to the eBook and your money will be returned.

To submit a refund request, please contact our Google Play Customer Support.

Moving Books on Google Play between Accounts
If you accidentally purchase an eBook using a different Google Account, Google may grant a refund for your purchase. You can then repurchase your eBook using your preferred Google Account.

In order for your request to be considered, both accounts must be in good standing. This option is not available as a way to lend or 'gift' a purchase from one customer to another. To request this type of refund, please contact our Google Play Customer Support.

Privacy and Security Policies

My Library
Following purchase, all eBooks will be stored on your 'Purchased' bookshelf. This shelf is automatically marked 'Private', meaning that its contents are not viewable to other Google eBooks users, and it cannot be made public. You may not remove eBooks from your 'Purchased' shelf unless you wish to delete an eBook permanently from your account. In addition to the 'Purchased' shelf, eBooks will also appear on your 'My Books on Google Play' shelf. This shelf stores any eBooks that you are syncing to mobile devices. By default, this shelf is marked 'Private', and it cannot be made public.

Copyright and Digital Rights
Many eBooks are protected under copyright law and our publisher and author partners require us to protect them against unauthorised copying and abuse. This protection comes in the form of digital rights management (DRM) and controls your usage of your eBooks, such as the option to download eBooks as ePub and PDF files. This protection is specified by the publisher and Google is required to implement it.

Some Books on Google Play are completely free of digital rights management - they are either free public-domain books or the rights holder has chosen to provide their readers with full access to the content. In these cases, you will be able to download DRM-free ePubs or PDFs. For all other eBooks, we will implement rights management as required by publishers - for example, eBooks that can be downloaded as ePub and PDF files will use Adobe's ACS4 DRM to protect these files. In addition, some publishers will limit the number of mobile readers that can download a specific book at a time and will limit the number of concurrent reading sessions allowed for their content. At this point, it is not possible to view the digital rights settings for individual books.

Order History
Your purchase history may be viewed by Google for technical troubleshooting and/or support purposes. We understand that your purchase history is personal information and our highest priority is to maintain the security and confidentiality of this data. To do this, we use a variety of measures to safeguard your data. We also have internal restrictions on who can access your data at Google.

Please view our Privacy Policy for information about how we handle your personal information.

Lost Devices
Should you lose your mobile device with eBooks stored on it, you can always resync your purchases onto another device. Since all your purchases are automatically stored in the cloud (on your "My Purchased eBooks" shelf), you never have to worry about losing your eBooks.

Account Security
You are responsible for maintaining the confidentiality of your passwords associated with any Google Account that you use to access your books on Google Play. You are also responsible for all activities that occur under your accounts. If you believe that your Google Wallet account security has been compromised or if you are a non-Google Play customer reporting unauthorised charges for this service, please contact Google Wallet Buyer Support. Our team will conduct an investigation and follow up with you directly. To request an account investigation, please contact Google Wallet Buyer Support.

Account Suspensions
Your Wallet account may be suspended in cases of egregious policy violations or if we're unable to verify your account's payment details. If you believe that your account has been suspended, please contact Google Wallet Buyer Support.

Content Complaints

Offensive Content
Our eBook content spans a wide range of interests and subjects, including topics which may be controversial and potentially offensive. We understand that our users have many different points of view, and you may disagree with certain material or find it to be inappropriate. Please rest assured that we will take appropriate action for any content that we find to be in violation of our publisher content policies. For more information, please view our Publisher Policies

User-Generated Content
All user-generated content is subject to our Publisher Policies.

Reporting Abuse
Our publisher policies play an important role in ensuring a positive experience for both Books on Google Play users and our publishing partners. For this reason, we take reports of policy violations or abuses very seriously. If you find potentially abusive content or inappropriate user behavior, please contact our team, using the reporting links found in the Web Reader, mobile apps, or visit our Help Center.