Usercentrics eliminates issues before they escalate

The Challenge

Before adopting SDK Console, Usercentrics was aimed to get clear visibility into SDK-related issues. Heavy reliance on client feedback to identify and resolve issues limited the company's ability to detect unreported problems. Usercentrics sought a more proactive approach to managing its SDK, aiming to prevent issues before they could impact the user experience.

The Solution

Proactive issue detection and resolution

SDK Console provides SDK owners with in-depth crash and ANR data, enabling rapid issue identification and prioritization.

By having visibility into detailed crash reports, including stack traces and device information, Usercentrics could perform root cause analysis and efficiently debug potential issues before they escalated further.

Ensuring a proper SDK implementation

Usercentrics used SDK Console's crash reporting data to measure the effectiveness of this solution by analyzing stack traces for correct SDK implementation across various client environments.

Commit to excellence

Usercentrics set an ambitious goal of zero crashes to meet the sensitive demands of its clients’ apps. By utilizing SDK Console's crash data, Usercentrics could assess crash rates and commit those metrics to clients.

The Impact

SDK Console has transformed Usercentrics’s approach to SDK development and maintenance.

The team's daily use of the tool has significantly reduced support tickets, demonstrating its effectiveness in preventing issues before they escalate. As a result, Usercentrics continues to deliver a reliable and robust SDK, further solidifying its reputation as a leader in privacy-led consent and preference management solutions.