Verve: 60% Better at Proactively Identifying Issues

The Challenge

An industry-wide challenge that all SDK providers face is clear visibility into issues and performance. This lack of information can result in a reactive approach to potential SDK problems. Verve aimed toward a more proactive stance, seeking to prevent issues from arising in the first place.

As a technology company managing highly adopted monetization SDKs as well as owned and operated apps, Verve had previously relied on Firebase for app incident reporting. However, this approach lacked visibility into SDK-specific issues solely available to the app developer..

The Solution

Proactively identifying issues

SDK Console provides SDK owners with in-depth crash and ANR data, enabling rapid issue identification and prioritization.

By integrating SDK Console, Verve gained comprehensive visibility into its SDK's performance across its diverse client base. By analyzing crash data, the company could prioritize and fix issues before they were flagged by its clients.

Communicating directly with app developers

Previously, communication with app developers was indirect, relying on account managers to convey information about deprecated versions or issue fixes. These messages could potentially be “filtered out” by the business teams, or lost in translation.

Now, with SDK Console, Verve’s product and engineering teams can communicate directly to all clients, without a business intermediary, so the relevant information directly reaches tech-minded people, shortening delays in communication and work without email.

The Impact

SDK Console has been instrumental in enhancing Verve's SDKs functionality. By utilizing the product, the company significantly reduced client-reported crashes by 60-70%, outperforming other operating systems.